Refund policy
At Herbal Africana, we are committed to providing premium products and exceptional customer care. We stand behind the quality and authenticity of every product we offer and strive to resolve concerns fairly and professionally.
Results or Refund Guarantee
Your satisfaction matters to us.
We proudly offer our Results or Refund Guarantee because we believe in the quality of our products and the traditions that inspire them.
If you are not satisfied with your purchase, please contact us within 90 days of delivery.
To qualify for consideration under our guarantee:
- The product must have been used as directed.
- You must contact us within 90 days of delivery.
- You may be asked to provide reasonable information regarding your experience.
- Each request is reviewed individually to ensure fairness to both our customers and our company.
Individual Responses May Vary
Botanical products affect individuals differently.
Individual outcomes may be influenced by factors outside our control, including but not limited to:
- Age
- Diet and lifestyle
- Pre-existing medical conditions
- Diabetes
- Cardiovascular conditions
- Prostate conditions
- Hormonal conditions
- Prescription medications
- Smoking and alcohol consumption
- Stress and sleep quality
Because these factors vary between individuals, Herbal Africana does not guarantee any specific physiological outcome.
Damaged, Missing, or Incorrect Orders
If your order arrives damaged, defective, incomplete, or incorrect, please contact us within 7 days of delivery.
We will investigate the issue and, where appropriate, provide a replacement or refund.
Order Cancellations
Orders may be cancelled before they have been processed or shipped.
Once an order has been shipped, cancellations are no longer possible.
Returns
For safety, hygiene, and quality-control reasons, we generally do not require customers to return opened products.
Customers may be asked to provide photographs, batch numbers, or other reasonable information to help us evaluate a request.
Customers are responsible for return shipping costs unless the error was caused by Herbal Africana.
Subscription Orders
If applicable, subscription orders may be cancelled at any time before the next billing date.
Charges already processed for shipped orders are non-refundable except as provided under this policy.
Chargebacks and Payment Disputes
We encourage customers to contact us directly before initiating a chargeback or payment dispute.
Most concerns can be resolved quickly and fairly.
Fraudulent or abusive chargebacks may be challenged using order records, shipping confirmations, delivery records, correspondence, and other supporting documentation.
Abuse Prevention
To protect the integrity of our guarantee, Herbal Africana reserves the right to deny requests involving:
- Fraud or attempted fraud.
- Repeated or excessive refund requests.
- Misrepresentation or false statements.
- Abuse of the Results or Refund Guarantee.
- Failure to follow product instructions.
- Claims inconsistent with medical diagnoses or information provided by the customer.
- Requests submitted outside the guarantee period.
Limitation of Liability
Herbal Africana products are dietary supplements and are not intended to diagnose, treat, cure, or prevent any disease.
To the maximum extent permitted by law, Herbal Africana shall not be liable for indirect, incidental, consequential, or special damages arising from the use of its products.
Dispute Resolution
By purchasing from Herbal Africana, customers agree to first contact us directly and allow us a reasonable opportunity to resolve concerns before pursuing third-party disputes or legal action.
We believe most issues can be resolved amicably and professionally.
Contact Us
If you have any questions regarding refunds or your order, please contact:
Herbal Africana Customer Care
Email: care@herbalafricana.com
Our Commitment
Herbal Africana exists to preserve and share African botanical traditions while delivering exceptional products and customer care.
We appreciate the trust our customers place in us and remain committed to serving every customer with integrity, fairness, and respect.
